The accessibility to the customer and tech support that a hosting company provides will tell you a lot about the services that they supply as well. In case you're allowed to use just e-mails and tickets, you have most likely discovered some reseller and not the website hosting provider. If this is the case, you'll probably have to wait for a couple of days so as to get a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the actual website hosting company for extra assistance. If the supplier provides you with various ways of communication with quick response time available at any time, they're almost certainly the top provider, not a reseller. So you'll get timely assistance and high quality support as they'll have immediate access to the servers where your account is. No matter what the trouble - technical or sales, it is generally better to have the option to get in touch with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance promptly, that's why our hosting services include 24/7 tech support and various means of contact. In case you don't have an account yet, you can easily call us or use our live chat and talk to a live representative, to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service which you cannot use. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. Unlike the vast majority of providers on the market, we reply to all the tickets within an hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we provide include 24/7 customer and technical support, which means that whatever the problem you have, you'll be able to contact us and we will assist you in a timely manner. The guaranteed answer time for any email or ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; the actual reply time rarely exceeds 20 min. In addition, we offer phone support with several local numbers worldwide plus a live chat, so that you'll be able to contact us and receive additional details about our solutions even if you do not have an account yet. We're able to help you with any kind of question or a problem you may have - payment methods, plan features, email configuration, hosting account settings, etc. If you use our services, you will never experience an issue where you have to wait for a day or two to get a problem resolved like you will have to do with numerous other companies.

24/7 Customer Support in VPS Web Hosting

With our Linux VPS web hosting, you won't have to wait for more than one hour to get assistance for any kind of problem that you could have regarding the server or the software that comes pre-installed with it. We warrant this short response time for all of the support tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support crew. In addition, we have local phone numbers in a couple of countries globally plus a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the various ways of communication, so no matter what your question or problem is, there will always be somebody to help you out quickly. In case you need assistance with third-party software, that you cannot set up or which gives you problems, you can benefit from the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum response time guarantee, you will enjoy prompt support when you buy a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the better option in case the issue involved needs a longer period of time to be solved or if it needs to be forwarded to our admins, as it's a lot easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.