A ticketing system is the most common communication medium that web hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to resolve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all responses contributed by either party will be kept in one place in case someone else wants to work on the issue in question and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to perform a certain operation or to reach the hosting company’s support staff. In case you desire to administer several domains and each one is hosted in a different account, you will have to use even more accounts at the same time. In addition, it can take substantial time for the provider to answer your tickets.

Integrated Ticketing System in Hosting

In contrast with what you may find with many other hosting companies, the trouble ticket system that we’re using with our Linux hosting services is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You will not have to remember several login credentials, as you’ll be able to manage both your tickets and the web hosting account itself from one single place. So, if you’ve got an enquiry or chance upon a challenge, you can get in touch with our client service team representatives immediately. Our ticketing system offers an intelligent search functionality. This implies that even in case you have sent tons of tickets over the years, you’ll be able to track down the one that you need without any efforts. In addition, you can see knowledge base guidelines for handling common problems.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is more efficient to manage everything in one location, which is why we’ve integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which comes with every single semi-dedicated server account. This will enable you to manage the correspondence with our client care staff along with your semi-dedicated server account, so you will not have to remember additional sign-on credentials for a different interface. You’ll be able to send a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the content within your account. You can also look through older tickets using an intelligent search function or read relevant FAQ articles, which contain solutions to commonly faced challenges. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum response time being just 1 hour, so there will always be somebody to help you.