A live chat is among the channels of communication offered by some website hosting companies as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell anything in comparison to a phone call with an agent. Furthermore, when the trouble that you experience needs some time to be examined and resolved, you will be able to do something different meanwhile rather than just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service free of charge provided that you have web access even when your web hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Hosting

We supply a live chat support service for all Linux hosting services that we offer and we can help you with almost everything in real time. If you do not have an account with us yet, we will give you more info about the plans to help you to get the most suitable plan. In case you are an active client, we can help you with any billing or general issue in addition to with various common technical matters, such as an e-mail address installation in a desktop email client. When you cannot give us a call for some reason or you are in some country where we do not have a local phone number, our live chat is the best choice to get in touch with us. Needless to say, some troubles require extra time to investigate and test, therefore you will need to open a support ticket to our technicians, but nonetheless, we can save you time and help you with many problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, so when you have any questions for our Linux semi-dedicated hosting, you're able to talk with our customer support team at any moment regardless if you've already obtained your account or not. Generally, the chat service is for billing, pre-sales and general questions and problems, yet we're able to help you with quite a few tech questions as well. We will help you pick the ideal package for your websites in case you do not have an account yet, we can reply all the billing questions or concerns you may have or we can assist you with setting up your new email address on your personal computer or smart phone - all of this will be done in a timely manner as our live chat service is accessible all the time, every day. Every time you require support, you're able to talk with a representative and save a long time.