If you’ve got a website, a problem could always occur and it doesn’t automatically have to be associated with the web hosting service itself. For example, something could go wrong when you update an Internet app or some important data could be modified or erased unintentionally. Regardless of what the essence of the problem is, you’ll need to touch base with the respective help desk support team and request them to retrieve a backup or to help you solve the problem that you are confronting. How fast they will do this will determine the time that your sites will be offline. For particular sites like community web portals or e-commerce portals, a continued unavailability can too often mean lost users and cash. Therefore, it is pretty important for you to use the services of a hosting company that provides not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Hosting

In case you’re using one of our Linux hosting services and you’ve got a question or chance upon a certain problem, you can touch base with us 24x7 by opening a trouble ticket or by writing an e-mail and we’ll make certain that you have a response in no more than one hour. In case the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try out, what settings to check, etc. Typically, you’ll get a response within less than 30 minutes, which means that waiting around for hours or even for more than 1 day to get support is something out of the question. Our one-hour reply guarantee is valid for any inquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a tech support ticket from your web hosting Control Panel or send an email related to your semi-dedicated server, you will receive a response within only 1 hour. You can touch base with us whenever you wish in regards to billing, general or technical matters and since we are available to you 24x7x365, you’ll invariably receive help in a timely manner. Based on the particular issue or question, we’ll supply you with more details, eliminate the obstacle if it has been caused by something within our reach or tell you what to do on your end in case you need to alter some setting for a web-based application that we don’t have access to. You can just forget about waiting around for a whole day for each single reply. In reality, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.