One-Hour Response Guarantee in Hosting
In case you’re using one of our Linux hosting services and you’ve got a question or chance upon a certain problem, you can touch base with us 24x7 by opening a trouble ticket or by writing an e-mail and we’ll make certain that you have a response in no more than one hour. In case the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try out, what settings to check, etc. Typically, you’ll get a response within less than 30 minutes, which means that waiting around for hours or even for more than 1 day to get support is something out of the question. Our one-hour reply guarantee is valid for any inquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a tech support ticket from your web hosting Control Panel or send an email related to your semi-dedicated server, you will receive a response within only 1 hour. You can touch base with us whenever you wish in regards to billing, general or technical matters and since we are available to you 24x7x365, you’ll invariably receive help in a timely manner. Based on the particular issue or question, we’ll supply you with more details, eliminate the obstacle if it has been caused by something within our reach or tell you what to do on your end in case you need to alter some setting for a web-based application that we don’t have access to. You can just forget about waiting around for a whole day for each single reply. In reality, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.