You'll find plenty of hosting suppliers out there, however many of them are resellers that have restricted resources, especially when it comes to support. One way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll get via this particular channel of communication varies depending on the service provider - a few of them provide you with dedicated phone support, others offer basic and customer support only since some issues are more time-consuming and it's more convenient to be resolved with a ticket, especially if the situation needs to be escalated. However, it's good to know that you can reach your web hosting supplier because there're various small-scale issues that can be managed effectively and timely with a telephone call, not mentioning that you are able to get more info regarding the services before you become a client.

Phone Support in Hosting

Because we have live telephone support 14 hours every day, you can contact us and talk to our customer support representatives to get more information about all of the Linux hosting services that we offer and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we have telephone numbers on 3 different continents and you will be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you're already an existing customer, you will be able to phone us about general and billing issues, or even about some technical ones. In case the trouble is strictly technical or it needs longer time to investigate, you'll have to use our ticketing system, which will enable both you and our technical support team to track the information provided by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we supply include live phone support for 14 hours a day. If you are unsure which plan is appropriate for your websites, you want to learn more about a package's features or you'd like to have any other kind of info on our solutions, you can call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. In case you already own an account, you can get in touch with us about sales and general issues, although we are often able to help with numerous tech issues as well. For entirely tech difficulties you will need to take advantage of our integrated ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the best option in case your trouble can take longer time to be dealt with or it has to be escalated to our sysadmins.